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> CFU - Update from Operations Manager
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post Aug 18 2014, 12:13 PM
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Hello all.

I have been in my role as Operations Manager now for 7 weeks. I report to the Operations board, Jim Keegan, Tony Durkin, Laurence Kirby and Steve Harvey. It has been a rollercoaster of a ride that’s for sure. I thought I would update all CFU members on what I am working on, if anyone has any ideas or suggestions then please feel free to contact me tracey.wainwright@chesterfc.com.

I am currently working with Mike Day on building  the new online shop, this has taken a while to get started but I am convinced it is better for everyone, they new platform looks better, has better detail and can hold more products.

I am working with Volunteers to get a volunteer co-ordinator in place. This is a vital role for our organisation. This  is  a role which will enhance the already fantastic work that countless volunteers do in and around the club. We will  always  need support and will always be grateful to anyone who volunteers their  time for our club. The Volunteer co-ordinator/s   will be able to channel support into the areas that are in need of more help. I hope that communication will improve also as volunteers will work within their teams and know who to go to for answers.

I am working with Sanctaury on the housekeeping side of our business, We currently have cover 4 days per week however we continue to utilise the building for functions which provides us with a vital revenue stream, this means that  we need to look at the way we keep the building clean, especially for matchdays.

I am working with our Legal Partner on HR issues to ensure we are complying with Employee law and best looking after our staff and volunteers. We have finalised the Volunteer handbook and have copies of these in the building for anyone to reference at any time. We are also working on training.

When it comes to safety and security, I am working with Steve Povey and Jim Keegan. We have a lot of work to do here, there is Fire safety, PAT testing, Water testing and a whole host of other tasks.

The Club shop is where I spent a lot of my time in the last few weeks. We have lots of new lines, all of which have been well received by fans on matchdays. The Friendly games saw us take a lot of vital money through the till. We are still pushing the big sale on dated stock. We have many bargains, pop in and have a look. The disappointing issue is the availability of replica adult shirts, all I can do is apologise, please believe me, we are working on it! There is nothing else we can do to speed the supply up.

I am starting to work with Steve Burr and Jon McCarthy on the players away travel. Both are really experienced managers and are helping me settle in.

I continue to work with Andy Cummings looking at how we can utilise the bars more. We have launched the kids birthday parties which are gathering momentum and we are starting to look at Christmas Parties.

Dave Riche and I work a lot together day to day as we are always in together.

 

I am really enjoying settling in, I know there is a lot to do, it is refreshing to work with such a great team, everyone wants the same thing- the football club to do well.

Tracey.



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Fathead The Glad...
post Aug 18 2014, 01:41 PM
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The report of this is very refreshing, good to hear what gate money helps pay for.


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Bob Shell
post Aug 18 2014, 01:50 PM
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Good report by Tracey. Pleased things are starting to move, i.e. volunteer coordinator.
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Mr W
post Aug 18 2014, 01:59 PM
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She's also been helping with my ideas for more cycle parking at the ground and working with Dave Riche to get sponsorship to cover the costs.
Things seem to be working very well behind the scenes at the club at the moment, long may it continue cityscarf.gif


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MPW
post Aug 18 2014, 02:27 PM
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Thanks for the update, keep up the good work!
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PUFF THE MAGIC D...
post Aug 18 2014, 02:29 PM
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Excellent Tracey, and well done on letting us know what you have been up to. Much appreciated and keep up the good work.
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Gizmo's Dad
post Aug 18 2014, 03:03 PM
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Well done nice to see the club is getting run in the right way, Well done tracie and nice to have you as a friend!


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Marty Funkhouser
post Aug 18 2014, 03:04 PM
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Tracey is the best signing the Club made this summer.


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life in blue
post Aug 18 2014, 07:18 PM
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Nice one Tracey, thanks for the update and keep up the great work
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scottie83
post Aug 18 2014, 07:52 PM
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QUOTE (life in blue @ Aug 18 2014, 08:18 PM) *
Nice one Tracey, thanks for the update and keep up the great work

A great piece of communication from the Club. Keep up the great work Tracey
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silverblue
post Aug 19 2014, 07:58 AM
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This is great Tracey, really good to finally get communication from someone at the club
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3mm
post Aug 20 2014, 11:01 AM
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It's very good to get such a detailed update of what is going on behind the scenes. Tracey came to the Senior Blues meeting at the start of the month to introduce herself and outline her role at the club, and it's nice to see the ball is rolling on so many different things.


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Victor Meldrew
post Aug 20 2014, 05:35 PM
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QUOTE (3mm @ Aug 20 2014, 12:01 PM) *
It's very good to get such a detailed update of what is going on behind the scenes. Tracey came to the Senior Blues meeting at the start of the month to introduce herself and outline her role at the club, and it's nice to see the ball is rolling on so many different things.

If only we knew what she looked like so we could say hello at a match or wherever.
Get some pictures on the official site of the staff and volunteers perhaps?
Mind you we haven't even got all the info or pics of all the board members on the CFU site unsure.gif
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3mm
post Aug 21 2014, 11:47 AM
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QUOTE (Victor Meldrew @ Aug 20 2014, 06:35 PM) *
If only we knew what she looked like so we could say hello at a match or wherever.
Get some pictures on the official site of the staff and volunteers perhaps?
Mind you we haven't even got all the info or pics of all the board members on the CFU site unsure.gif

I'm sure I saw her in the Blues Bar after the last home game. Perhaps on Saturday, if you shouted "Tracey, I'm getting a round in, what would you like?", that would get her attention.

On the other hand, it might turn into a classic "I'm Spartacus" moment... guiness.gif biggrin.gif


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Ean
post Aug 23 2014, 10:56 AM
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QUOTE (Bob Shell @ Aug 18 2014, 02:50 PM) *
Good report by Tracey. Pleased things are starting to move, i.e. volunteer coordinator.



citysign.GIF
this must be a top priority , we need to move volunteering forward
get new people in to help out what we have and bring in new skills
but they must be looked after and encouraged


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Old Miss Blue
post Aug 23 2014, 10:14 PM
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QUOTE (Ean @ Aug 23 2014, 11:56 AM) *
QUOTE (Bob Shell @ Aug 18 2014, 02:50 PM) *
Good report by Tracey. Pleased things are starting to move, i.e. volunteer coordinator.



citysign.GIF
this must be a top priority , we need to move volunteering forward
get new people in to help out what we have and bring in new skills
but they must be looked after and encouraged


Thanks Ean - you know exactly the right thing to say - at the right time!! Please see p.m. crying.gif
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Ean
post Aug 24 2014, 09:46 PM
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QUOTE (Old Miss Blue @ Aug 23 2014, 11:14 PM) *
QUOTE (Ean @ Aug 23 2014, 11:56 AM) *
QUOTE (Bob Shell @ Aug 18 2014, 02:50 PM) *
Good report by Tracey. Pleased things are starting to move, i.e. volunteer coordinator.



citysign.GIF
this must be a top priority , we need to move volunteering forward
get new people in to help out what we have and bring in new skills
but they must be looked after and encouraged


Thanks Ean - you know exactly the right thing to say - at the right time!! Please see p.m. crying.gif


citysign.GIF
a volunteers meeting is a must we seem to have been forgotten.
we must push forward with volunteers new and old ,
I believe we can move things forward and do things bigger and better
but the people to do that are the people doing the jobs on the ground we need to talk about what who how and when
so a meeting woud be the best way ,not fobbibg volunteers off so the walk away from the club


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